About Novibet
UK players at Novibet have access to a huge catalogue of sports events, casino games and live casino tables, making it a popular choice. The brand was created in 2010 and has now grown to incorporate a workforce across offices in both London and Athens.
Carbon Footprint
We currently have no information about Novibet’s efforts to reduce their carbon footprint but will update this here when it is available.
Charitable Causes
In June 2014, Novibet showed their commitment to helping the less fortunate when they sponsored a charity beach volleyball tournament in Glyfada, Greece. This helped raise funds and supplies for a children’s charity and was a great example of how a successful bookmaker can share their profits for the greater good.
Responsible Gambling
For ultimate peace of mind, Novibet uses SSL Web Server Certificates, which encrypts all data on the site. Additionally, the website is licensed with the UK Gambling Commission and registered with IBAS, the Independent Betting Adjudication Service, which rules on any disputes between player and operator should the internal procedure not find a solution.
Novibet supports research into gambling addiction and can help any problem gamblers get in touch with organisations if required. Furthermore, customers are able to set limits on their account, including loss limits, stake limits, playing time reminders and self-exclusion – this is all covered by Novibet’s Responsible Gambling Policy.
Customer Support
Should you have to get in touch with a website’s customer support, it is always nice to know that you will be looked after and not have long waiting times. That is why, for many players, this is a major consideration before signing up at a website – and Novibet performs strongly in this area.
Few sites offer assistance through as many channels as Novibet – they can be contacted through:
- Messenger
- Live chat
- Skype
- Phone
It must be noted that they have mixed feedback on the player review site AskGamblers, though most experiences report getting a quick response from an agent.
Customer support at Novibet is offered in:
- English
- Finnish
- Greek
Payment Methods
Registering at Novibet will give you access to a standard selection of payment options. These are:
- Bank Wire Transfer
- Maestro
- Mastercard
- Neteller
- PayPal
- Paysafe Card
- Visa Electron
- Visa
- Skrill
Play and Sustain’s Verdict
Novibet is well-deserving of its 4/5 score at Play and Sustain. The brand has a history of contributing to charity, and clearly takes a keen interest in ensuring that players gamble responsibly on their site by allowing them to take measures that encourage healthier behaviour.
Players are also spoilt for choice when it comes to getting hold of Novibet’s customer support team, with five options available currently. In short, this gambling website has all the hallmarks of an established and well-funded company that has its priorities in the right place.
A special note must go to the company’s voluntary registration with IBAS, which showcases their commitment to getting their support for players spot on.
