There is currently an open investigation regarding this operator. Information here is being reviewed.
About Betway
Players registering with Betway can enjoy sports betting and online casino games at Betway. Betway has a Live Casino, top table games, slot games and a large sports betting section. Betway is recommended by Play and Sustain largely due to its incredibly generous philanthropic efforts as well as its attitude towards responsible gaming.
When you play at Betway, you will know that you’re playing at a casino that takes its responsibility seriously. This casino doesn’t take advantage of vulnerable players. It supports problem gamblers, gambling addiction charities and many other charity organisations across Europe and beyond. Betway has a Gambling Commission licence in the UK and a Malta Gaming Authority licence.
Many popular and fast-payout options, including:
Carbon Footprint
On account of Betway being a sports betting site and an online casino, it has a vastly reduced carbon footprint when compared with its land-based competitors. Play and Sustain is not aware of any additional measures which Betway takes to reduce its carbon footprint.
Charitable Causes
Betway is one of the most philanthropic online casinos out there, of that you can be sure. This charitable online casino supports a long list of worthwhile causes, including several responsible gaming organisations.
In the UK, Betway has raised money for CALM. CALM, the Campaign Against Living Miserably, is a movement which aims to combat the high suicide rates amongst young men in the UK. In previous years, Betway has also made contributions to Pancreatic Cancer Action and Bluebell Wood Children’s Hospice.
In 2017, Betway raised over €70,000 for the English Federation of Disability Sports. From 2017 onwards, Betway has been a supporter of the Guernsey Sports Association for the Disabled and Special Olympics Malta (SOM). Over the last three years, Betway has donated over €18,000 to SOM. In the same spirit, Betway has provided monetary donations and equipment to both the Gulu Wheelchair Basketball Club and Wheelchair Basketball South Africa.
As you can see, Betway doesn’t only concentrate its philanthropic efforts on UK causes. Betway is dedicated to helping many people internationally as well. Other causes, at home and abroad, which Betway have supported include: Red Cross Kenya, Ghana Taekwondo Federation and BetYourWay.
Responsible Gambling
Betway is incredibly motivated to support and encourage responsible gaming. They not only help their players but they also make contributions to several responsible gaming organisations. Furthermore, Betway is a supporter of Responsible Gambling Week.
As a Betway player with an active account, you will be able to use a variety of useful responsible gaming tools to help you keep in control of your gambling habits. These range from deposit limits to self-exclusion and account closure. Before you open your account, you will need to prove your age and identity. This is a requirement of Betway, designed to protect players and exclude underage gamblers.
Betway has several policies and procedures in place which are designed to recognise and protect vulnerable players. This includes players who may be at risk of gambling addiction as well as players who might need protection and support under the Modern Slavery Act.
Since 2018, Betway has made donations to GambleAware, BetKnowMore, The Young Gamblers’ Educations Trust and The Gordon Moody Association, totalling more than £200,000. These are independent charities which provide support and assistance to players who are struggling with gambling addiction.
Payment Methods
With over 30 different payment options, Betway has a good variety of ways to add funds to your account. In addition, there is a helpful and in-depth FAQ section to assist with any issues.
“Live chat support has been good when I have had issues.”
- EcoPayz
- Neteller
- Paypal
- Skrill
- AstroPay
Customer Support
Players are able to get in touch with English-speaking support agents around the clock. When you have an issue, you can contact someone from support via email, telephone, Twitter or Live Chat. It’s great to have more than one option, so you can choose the contact method that suits you best.
Whilst Betway does offer flexible, 24/7 customer service, players are not always satisfied with the quality of the support.
“Customer support can be hot/cold at times. But that’s the only concern.”
“When I spoke to customer service on chat they weren’t very helpful nor did they genuinely wanted to help with my query.”
“Support is quite slow. Sometimes when I asked a question they’d take 5 minutes to respond only to find out they misinterpreted the question. Very frustrating.”
“I can say about their live chat operators that they are good and kind.”
From these players’ reviews of Betway casino on AskGamblers, there seems to be a real mix of experiences when it comes to customer support. It seems that their support system might sound better than it actually is. However, not all customers have the same negative experience and some players do rate their support quite highly.
Games and Sports Betting
The online casino at Betway doesn’t have the biggest selection of games, but you can be sure that Betway concentrates on quality over quantity. They have a nice selection of world-famous slots, such as Starburst by NetEnt. Betway also has Blackjack games, Roulette games and additional table games and live casino games thrown in for good measure.
To complement their online casino, Betway also offers Sports and eSports betting. This is where Betway really shines. The sports betting options they offer to players are never-ending. From football games to computer games, you can practically make any sports bet at Betway.
Play and Sustain’s Verdict
In the world of gambling, Betway really stands out from the crowd, thanks to its charitable donations. The sheer quantity and variety of the organisations which Betway supports is actually quite astounding. Betway is also an active advocate of responsible gaming and does a lot to help players and relevant charities.
Betway is probably more suited to players who like sports betting than playing online casino games, only because betters have more choice. Having said that, the quality of the slots, table games and live games is very high.
Despite the fact that Betway has scored so highly in the Responsible Gaming and Charitable Causes categories, this casino is found lacking when it comes to Customer Support and Carbon Footprint. We will update this review if their support improves or if Play and Sustain is made aware of any efforts which Betway is involved with that will reduce its carbon footprint.
